I'm listening...

Every year, our company orders our store too much product in the way of sun care, tanning lotions, sunscreens, etc.  And every year, it is my job to send back the excess.  Last year, and this year too, we sent back an excess of $50k worth of product.  Because it's aerosols, it must be packed and shipped in special boxes, in a special way.  Ugh.

So I kept track of my time and the number of boxes.  I tallied up how much we sent back vs how much we sold during the 12 week "summer" period, and how much profit we made.  Then I detailed all that data to my market manager in an email.  He was so pleased with my research that he sent it higher up the chain, and there has been feedback from it this morning already.  I was kind of excited!




A person can complain to upper echelon all you want, but they don't really 'hear' it in a way that they could do something about it.  Give them a pile of facts and figures, and you can really go places!

So remember that next time you want to complain about something at your job.  Make a list of facts, reasons and alternatives, and maybe someone will really listen!