Dear Brian,
Another hurdle gotten over today .... I spent my lunch hour at Chase bank. There was a terrific rep there named Jerome. He was SO patient and spent an hour on the phone trying to get the main office to release your checking account. What a process! My first trip was July 27 to your branch, and after all was said and done, I was told I had to wait until 30 days had gone by. I went back two weeks later, and was told there was a hold on your account and they would call me back ..... and never did. After that I gave up.
But there is a Chase branch in the parking lot of my store, so I popped in there today -- it took me a while to screw up my courage to get through this whole process!!
Thank goodness for Jerome White!! Chase Bank has a really good employee in this man. He treated me with respect and dignity and explained each step as he was on the phone with several people on the other end. By the end of my work day, it was all resolved.
Sometimes you have to wait, or search out a good person. They are out there, just be patient.
So thankful for Jerome and how he stepped up to help me!!
Love,
Mom
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