Dear Brian,
Another hurdle gotten over today .... I spent my lunch hour at Chase bank. There was a terrific rep there named Jerome. He was SO patient and spent an hour on the phone trying to get the main office to release your checking account. What a process! My first trip was July 27 to your branch, and after all was said and done, I was told I had to wait until 30 days had gone by. I went back two weeks later, and was told there was a hold on your account and they would call me back ..... and never did. After that I gave up.
But there is a Chase branch in the parking lot of my store, so I popped in there today -- it took me a while to screw up my courage to get through this whole process!!
Thank goodness for Jerome White!! Chase Bank has a really good employee in this man. He treated me with respect and dignity and explained each step as he was on the phone with several people on the other end. By the end of my work day, it was all resolved.
Sometimes you have to wait, or search out a good person. They are out there, just be patient.
So thankful for Jerome and how he stepped up to help me!!
Love,
Mom
Showing posts with label chase bank. Show all posts
Showing posts with label chase bank. Show all posts
Saturday, November 23, 2019
Wednesday, August 14, 2019
Banking Woes
My son had a checking account with Chase Bank, part of JP Morgan
He died July 2nd.
I went to the bank on July 27th to close out his account.
After waiting 30 minutes for a banker, and another 20 minutes of her processing paperwork, I was told they "can't do anything until it's been 30 days after the date of his death".
Being in my state of .... shock, I accepted what she told me and left.
August 14, I return to the bank to attempt to close his account (again). No waiting this time, but all the paperwork needed to be filled out again -- only to be told that there's a hold on the account.
Um... what?
"You people are really something ... you couldn't have told me that before so I could start getting this taken care of ?? I just want to get this completed." I told them.
After I left, I realized that I wasn't in my right mind to ask questions.
Who put the hold on the account???
My son's employer can put a hold on his private banking account?
Or did Chase put the hold on the account?
They wanted to get one extra month's payment for his account??
Do they really need that $15 ?
I checked the Chase website, nothing there says anything about waiting 30 days.
My son worked in retail, and there couldn't be that much money in his account.
I was just trying to do the right thing by closing his account.
They wouldn't tell me a balance; if it was less than $100 I'd walk away; this isn't worth it!
Seriously, this is crazy. My advice: make sure there's more than one person authorized on a checking account. If something happens to one person, write a check for all but $10 and let the bank just close the account themselves and avoid all this hassle.
PS: I don't bank at Chase ... never have, and now never will.
He died July 2nd.
I went to the bank on July 27th to close out his account.
After waiting 30 minutes for a banker, and another 20 minutes of her processing paperwork, I was told they "can't do anything until it's been 30 days after the date of his death".
Being in my state of .... shock, I accepted what she told me and left.
August 14, I return to the bank to attempt to close his account (again). No waiting this time, but all the paperwork needed to be filled out again -- only to be told that there's a hold on the account.
Um... what?
"You people are really something ... you couldn't have told me that before so I could start getting this taken care of ?? I just want to get this completed." I told them.
After I left, I realized that I wasn't in my right mind to ask questions.
Who put the hold on the account???
My son's employer can put a hold on his private banking account?
Or did Chase put the hold on the account?
They wanted to get one extra month's payment for his account??
Do they really need that $15 ?
I checked the Chase website, nothing there says anything about waiting 30 days.
My son worked in retail, and there couldn't be that much money in his account.
I was just trying to do the right thing by closing his account.
They wouldn't tell me a balance; if it was less than $100 I'd walk away; this isn't worth it!
Seriously, this is crazy. My advice: make sure there's more than one person authorized on a checking account. If something happens to one person, write a check for all but $10 and let the bank just close the account themselves and avoid all this hassle.
PS: I don't bank at Chase ... never have, and now never will.
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