Fri-i-i-i-day!

Prepping for inventory in a BigBox store = H. E. L. L.
Especially if you're one of those 'key player' types.
And I am.

Overtime was "no problem" to them --- but heck!  I don't really want it!  I keep my hourly position because I enjoy going home at the end of an 8 hour shift!   But not this week.   My week ended Friday at 2pm ... and I had a whopping 8.5 hours of overtime this week.  UGH.   I mean, frankly, I could have stayed home today and been ahead of the game for me.  Just not for work.  I was needed, and so I stayed, getting last minute things done.

It will be difficult to get through the next several days.  And probably more OT.  There are things I need to do, but I'm struggling and juggling work and home.

My mom and sis will be in town for three days visiting my Aunt, who has cancer.  She opted for no treatment, which means her time given was "3-6 months".  Doctors, they're pretty smart when it comes to making those predictions, but they're no match for a person with a positive attitude and a reason for hanging around longer!!  And I'm expecting that's what my Aunt will do.  She's 81, has always been full of life, and at the same time, very realistic and pragmatic.  We've always gotten along, and in the past three years, we have taken many trips to Calif together.  She's been an important force in my life!

My sis continues to do well with the chemo treatments that are working for her, too.  Rather than every two weeks, she has her visits every 3 weeks, which gives her body time to heal in between rounds.  I'm proud of how she continues to live life to the fullest, even when her body isn't operating at its peak!  She's tough ... just like my Dad!

Just past 5pm, and I think we broke heat records today:   106!  *whew*   That called for a stop for pizza, no way was I going to cook, too!  Now I'm ready for some serious sleep ... maybe with the help of a little Zzzzquil!

Happy Weekend, everyone :)

Capital One

The world is run by several huge corporations, and we just have to go along with whatever their policies dictate, as just a number on an account in most instances.  I know back in the 80s when I worked an Accounts Receivable desk, it was our job to call and make sure payments are being made.  I think this world of automation and digitization is awesome in many instances, making our lives easier in so many ways.

But what's lost in the translation is good customer service.

I have an account with CapitalOne .... like so many do, "What's in your wallet?" as they say.  Well, I had mine.  I've been a long time customer with them, at one point owed them about $8000, give or take.  And I came back from that battle, paid off the account.  In fact, if I check my records, I think I overpaid, and they sent me a refund check.

I haven't used the card in ages, but to my own forgetful mind, it may be an account that something uses as an "autopay".  Which is ok, I like that feature.  This became a problem recently for me, however, in that a charge was put on this account, and I haven't received a statement via snail mail or email.  When I learned that I'd been turned into collections for a mere $146, I immediately tried to log in to my account to see what the matter was, see what the charge was for.  They've turned off my services.  I tried calling their Customer Service line, and was immediately put through to their Credit Collections agency.  There isn't even a way to call and ASK what this matter is all about.

Yeah, I'm a little pissed off.  I mean, it's one thing if it's for something that I truly owe on and made some sort of mistake in my own accountability for a debt, but I can't even verify the charge, there's not a person to call, just a place to make a phone payment, or snail mail payment.

In the end, I just paid off the amount, and wrote a Dear President letter.

I don't expect a response, I'm sure he has better things to do with his time than to make sure a customer is satisfied with any sense of customer service.

Even in this modern day digitized world, a little customer service is due to each of us.  Afterall, without customers, where would big corporations be?????

Signed:
Just a Number